By booking with Part of the Pack Pet Care (POTP), you agree to the following terms:

Services & Responsibilities

• We provide pet sitting, overnight stays, dog walking, transportation, feeding, and general pet care.
• All pets in your household, including future pets, are covered under these terms.
• We are insured, bonded, and all employees are background-checked and trained.

Rates & Fees

• Prices may change based on industry standards; holiday rates apply.
• Additional fees for last-minute bookings, late-night requests, and extended overnight stays.

Payments & Cancellations

• Payment: Full payment is required within 24 hours of booking start date. Unpaid services may be canceled.
• Standard Cancellations:
  
  • Cancellations within 48 hours of the scheduled service are non-refundable.
  • Cancellations made less than 2 weeks and up to 48 hours before the service receive a 50% (holidays only).
  • Cancellations made less than 1 week and up to 48 hours before the service receive a 50% refund (non-holidays).
  • Cancellations made 2+ weeks before the service receive a full refund (holidays only).
  • Cancellations made 1+ week before the service receive a full refund (non-holidays).
• Same-Day & No-Show Policy:
  
  • If you cancel the same day or fail to notify us before arrival, you will be charged in full.
  • For daily/weekly clients, cancellations must be made before 8 PM the day prior to avoid charges.
• Emergency Considerations: Exceptions may be made for serious emergencies on a case-by-case basis.
• Service Credits: Clients may request refunds as future service credits, which must be used within:
  
  • 6 months for daily services (drop-ins, walks).
  • 1 year for overnight services.

Pet Care Requirements

• All pets must have up-to-date vet records and vaccinations.
• Clients must provide proper equipment (fitted collars, leashes, harnesses, etc.).
• Retractable leashes are not permitted.

Emergency & Liability

• We may seek emergency vet care at the client’s expense if needed.
• POTP is not liable for pet injuries, health issues, or damages unless due to negligence.
• We may discontinue services if a pet poses a safety risk.

Inclement Weather & Home Access

• We strive to provide service in all weather conditions but may adjust schedules for safety.
• Clients should clear walkways of snow/ice for pet sitters’ safety.
• We require written notice if others will have access to the home during the service period.

Privacy & Media Use

• We may use pet photos for marketing but will not share private home details.
• Clients must respect pet sitters’ privacy regarding home security cameras.

⬇ For full details, please download & review our complete terms before booking ⬇